Money Matters Admin Support

To apply for this role you must have a full driving licence and use of a car

Job Title: Money Matters Admin Support

Employed by: Saltbox

Based at: Saltbox, Bemersley House, Gitana Street, Hanley, Stoke-on-Trent, ST1

Salary: £15,873 (FT salary £22,222)

Hours: 25 hours – Office-based, Monday – Friday, 5 hours a day (9am-2pm but may be some flexibility). To start after 6th October 2025

Responsible to: Money Matters Operations Manager

Contract: Fixed Term Contract to 31st March 2026, which may be extended subject to funding

Recruitment: This post is subject to a satisfactory DBS and reference checks and 6 months probationary period

 

Purpose of the role

  • To work within the Money Matters team, providing administrative support. To assist the team with phone calls and admin duties as required by the To deliver excellent services in line with Saltbox Values, Policies and Procedures.

 

Summary of duties

  • To provide a welcoming and supportive receptionist service for all visitors and callers to Money Matters as required.
  • To receive and deal with day to day enquiries of the service, distribute post, letters and scan documents for the team. Ensuring that outgoing mail is logged and posted.
  • To monitor and record incoming calls, signposting appropriately or recording messages for the team ensuring GDPR compliance.
  • To chase up clients’ paperwork.
  • To provide efficient and accurate administrative support.

 

Closing Date: 12.00 noon Friday 10 October 2025

 

Interviews: Priority interviews will be allocated to candidates who best suit the criteria for the role. The interviews will take place at Bemersley House Office, Gitana Street, Hanley, ST1 1DY

 

To apply for this vacancy, please send a CV and covering letter, explaining your suitability and experience for the role, to Helen Platt, HR Manager and to request a full Job Description for your information.

Email: vacancies@saltbox.org.uk

 

 

 

 

 

 

Staff Benefits:

  • Group Life Insurance
  • A Health Care & Cash Plan delivered by Medicash
  • A salary exchange scheme – this is only for staff who have opted into the Saltbox Pension Scheme
  • Staff support & counselling service from local NHS provider
  • 24 days annual leave
  • Plus an extra day on your birthday
  • No weekend work
  • Enhanced Maternity/Paternity pay
  • Wellbeing & Discounts
  • Learning & Development
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