Money Matters – Debt Advisor

To apply for this role you must have a full driving licence and use of a car

Salary: £25,000 – £26,500 depending on experience and qualifications
Hours: Full Time: 35 hours – Office-based, home working and community locations – flexibility required
Responsible to: Money Matters Operations Manager
Contract:Fixed Term Contract to 31st March 2026, which may be extended subject to funding
Recruitment: This post is subject to a satisfactory DBS and reference checks and 6 months probationary period
Full job description – here

Purpose of the role: For the provision of benefits and debt advice and money management support to service users (mainly Foodbank guests). Assisting them with money problems, offering budgeting and benefits advice, regulated debt advice and casework, applying for fuel vouchers, signposting and referring appropriately.

Summary of Duties:

• To collect information and work with the Debt Casework Assistant to provide debt advice in line with the CMA and FCA Debt Quality Compliance framework and keep updated on industry regulation changes
• To provide face to face, telephone, and home visit support to clients
• To hold drop-in sessions within community locations including Stoke-on-Trent foodbank distribution centres.

Closing Date: 12.00 noon Friday 6th June 2025

Interviews: Priority interviews will be allocated to candidates who best suit the criteria for the role. The interviews will take place at the Saltbox offices, Bemersley House, Gitana Street, Hanley, ST1 1DY. To apply for this vacancy, please send a CV and covering letter, explaining your suitability and experience for the role. Please send applications to vacancies@saltbox.org.uk 

Staff Benefits:

• Group Life Insurance
• A Health Care & Cash Plan delivered by Medicash
• A salary exchange scheme – this is only for staff who have opted into the Saltbox Pension Scheme
• Staff support & counselling service from local NHS provider
• 24 days annual leave
• Plus an extra day on your birthday
• No weekend work
• Enhanced Maternity/Paternity pay
• Wellbeing & Discounts
• Learning & Development

If you are looking for opportunities to learn new skills for your CV, or to keep your existing skills honed during your job search, why not consider volunteering? We have opportunities across the organisation listed below.