Job Title: Receptionist
Based at: Bemersley House, Gitana Street, Hanley, Stoke-on-Trent. ST1 1DY
Responsible to: Restart Support Manager
Hours: Full time – 37.5 hours (this post may involve flexible working)
Salary: £23,808.84
Contract: 6 month fixed-term contract
Recruitment: This post is subject to a satisfactory DBS and reference checks
Purpose of the role
Providing a high quality front of house customer service dealing with enquiries at the first point of contact, either by telephone or face to face. To provide and maintain a methodical, effective and efficient administration system which underpins the Restart services.
To ensure that accurate and up to date data is maintained in line with the business requirements of the Restart service. To offer administrative support to the wider organisation as agreed by the HR Manager & Restart Support Manager.
Summary of Main Duties
- To undertake office Reception duties, including greeting residents and visitors, answering telephone queries and forwarding calls to appropriate staff, ensuring good communication and positive working relationships
- To ensure that all interview and group rooms are ready, tidy and open for resident and staff usage each morning, ensuring that notices are clearly displayed
- To distribute office mail, checking the post daily and ensure the posting of external mail at the end of the day
Closing Date: 12.00 Noon – Friday 5 February 2026
Interviews:
Priority interviews will be allocated to candidates who best suit the criteria for the role. The interviews will take place at the Saltbox offices, Bemersley House, Gitana Street, Hanley, ST1 1DY.
To apply for this vacancy, please send a CV and covering letter, explaining your suitability and experience for the role. For a full job description, personal specification please email Helen Platt, HR Manager. The email address is on the Indeed application page.
Please email your CV & Covering letter to vacancies@saltbox.org.uk
Staff Benefits:
Pay Schemes – eligible sick pay after 12 months
Enhanced paternity and Maternity
Pension Scheme
Medicash – reclaim costs of everyday healthcare
32 days annual leave including bank holiday
Learning and Development
Life Assurance two times basic salary
Salary Exchange Scheme
Counselling & Helpline
Wellbeing & Discounts