At Restart we are often the last line of hope for some individuals facing homelessness. We are proud of our unique commitment to taking on board clients that others may have deemed too challenging.

If you or somebody you know are facing homelessness or leaving prison, you can make a direct referral for supported housing to our service. It can be done online in the strictest confidence.

What you need to know before referring:

To be eligible for rehoming with Restart, you must be aged 21+ and  either at risk of homelessness or homeless. We house single people as well as couples.

We have a mixed portfolio of houses ranging from one bedroom to shared accommodation of up to five individuals.

If you are consistently away from your allocated property, you will be deemed to be non-occupying and your place will be given to somebody else

Unlike with many other agencies, there is no obligation to be totally substance-free when you refer to Restart. However, you will be expected to engage with support services to address your substance issues

We do not accept referrals for clients whose record includes any of the following convictions:

  • Child offences
  • Sex offences
  • Arson
  • Gang-related crime
  • Hate crime including those that are motivated/aggravated by race and homophobia


To refer yourself or on behalf of somebody below, please complete the online form, right, or click here to download and complete the form by hand. Returned forms should be sent to:

RESTART, Adelaide House, Adelaide Street, Burslem, Stoke-on-Trent, Staffordshire, ST6 2BD.

For enquiries relating to filling out the form, please call Shoayb on 01782 815879 (ext 100)

Once the referral has been received, you will have a decision within 48 working hours on whether you have been accepted or declined for an assessment. An appointment will be given to you if accepted. If you are declined, we will explain why this is.

At the assessment appointment  you will complete any necessary paperwork to progress your application. From that point, a final decision will be made within three working days. If you are accepted you will be matched to a property or place on the waiting list. If you are declined reasons will be provided.


Step 1 of 3

  • Referrer Details

  • Client Contact Details

  • Must be over 21 and under 65


You can make a direct referral for anybody who is homeless or at risk of homelessness by clicking here


From education and employability opportunities to Foodbanks and benefits advice, find local places, groups and services that can help you get back on your feet.


If you have a private property to rent in the Stoke-on-Trent area and would like guaranteed rent from a socially responsible tenant, get in touch.