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At Restart we are often the last line of hope for some individuals facing homelessness. We are proud of our unique commitment to taking on board clients that others may have deemed too challenging.

If you or somebody you know are facing homelessness or leaving prison, you can make a direct referral for supported housing to our service. It can be done online in the strictest confidence.

What you need to know before referring:

To be eligible for rehoming with Restart, you must be aged 21+ and  either at risk of homelessness or homeless. We house single people as well as couples. We cannot house people who are in employment.

We have a mixed portfolio of houses ranging from one bedroom to shared accommodation of up to five individuals.

If you are consistently away from your allocated property, you will be deemed to be non-occupying and your place will be given to somebody else

Unlike with many other agencies, there is no obligation to be totally substance-free when you refer to Restart. However, you will be expected to engage with support services to address your substance issues

We do not accept referrals for clients whose record includes any of the following convictions:

  • Child offences
  • Sex offences
  • Arson
  • Gang-related crime
  • Hate crime including those that are motivated/aggravated by race and homophobia


We are currently performing essential maintenance work on our online referral form. Should you wish to discuss a referral, please contact our team on 01782 815879. Thank you


You can make a direct referral for anybody who is homeless or at risk of homelessness by clicking here


From education and employability opportunities to Foodbanks and benefits advice, find local places, groups and services that can help you get back on your feet.


If you have a private property to rent in the Stoke-on-Trent area and would like guaranteed rent from a socially responsible tenant, get in touch.