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The reason that Restart exists is to help anybody who is homeless or at risk of homelessness and needs support to make changes that can lead to a better life.

In a lot of cases, people are in crisis and need immediate help and support to address complex issues such as homelessness, finances, offending behaviour, relationship, unemployment, mental health, drug and alcohol.

Our purpose is to break those cycles and support our clients to develop confidence, life skills, family and community relationships with the aim of achieving full independence.


We work with the most vulnerable people who are homeless or at risk of becoming homeless.

We recognise that our clients have, in a lot of cases, experienced a lifetime of personal challenges – including complex needs such as learning difficulties and substance misuse -which has significantly contributed to them falling into crime.

Our approach, therefore, is holistic encompassing housing, practical help and wellbeing.

We provide:

  • Supported community housing including single accommodation, shared accommodation and homes for couples
  • Wrap-around support tailored to each person’s individual situation
  • Help to access benefits and healthcare, and support to attend appointments
  • Referrals to other services who can help with recovery and rehabilitation
  • A development plan based on agreed goals and client engagement
  • Access to mentoring in practical and work-based skills, or training towards qualifications
  • Opportunities to volunteer internally and externally, building up skills and settling into the community
  • Group work to help build confidence and change behaviours
  • In house Clinical Nurse to support substance issues and mental health
  • Spiritual support and development from our full-time Restart Chaplain
  • Guidance and support to reconnect with family relationships that may have broken down


‘Restart’ means to begin again. For some of our clients, that means again and again and again.

We never take the stance that somebody’s continued behaviour is inevitable. That is why we continue to provide support where others may have washed their hands.

Because for some, this time IS the time.


You can make a direct referral for anybody who is homeless or at risk of homelessness by clicking here


From education and employability opportunities to Foodbanks and benefits advice, find local places, groups and services that can help you get back on your feet.


If you have a private property to rent in the Stoke-on-Trent area and would like guaranteed rent from a socially responsible tenant, get in touch.