Money Matters is a service for clients of Stoke-on-Trent Foodbanks. However, there is plenty of help out there for anybody who is need of debt relief, regardless of whether they use Foodbank or not.  


If you’re looking for more information on Foodbank locations across Stoke-on-Trent then a comprehensive list can be found over on the Stoke-on-Trent Foodbank website. Here you will be able to find out exact locations, addresses, opening times and even directions via Google Maps. If you’re based in Newcastle-under-Lyme then you can view their Foodbank locations over on the Newcastle-Staffs Foodbank website.

Stoke-on-Trent Foodbank locations –
Newcastle-under-Lyme Foodbank locations –


Universal Credit – Freephone Numbers

  • PIP enquiries – 0345 850 3322   or   0800 121 4433
  • DLA adult and child – 0345 712 3456   or   0800 121 4600
  • Access to Work – 0345 268 8489   or   0800 121 7479
  • DLA Motability – 0345 602 0197   or   0800 121 6379
  • PIP EnquiriesTextphone – 0345 601 6677   or   0800 121 4493
  • DLA Third Party – 0345 900 0121   or   0800 121 6179
  • DLA/ AATextphone – 0345 722 4433   or   0800 121 4523
  • Access to Worktextphone – 0345 608 8753   or   0800 121 7579

Potteries Gold – North Staffs Citizens’ Advice Bureau

For help assessing what benefits you are entitled to.


Universal Credit Support

If you need help applying for Universal Credit, or help with making a change to your claim, please us the resources available on the Citizens Advice website, here



Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.


Pension Wise

Free and impartial government guidance about your defined contribution pension options. Get specialist pension guidance over the phone or locally. Appointments are free.


Disability Solutions

A number of different services running which try to help people with health, well-being, volunteering and benefit related issues, from form filling to tribunal level.


Understanding PIP (Personal Independence Payment)

The Department for Work and Pensions (DWP) has created five videos to help people who are claiming, or are about to claim, PIP.

You can view the videos over on YouTube, here.


Potteries Moneywise

A financial inclusion training package of information and skills designed to help people manage their money better.  The sessions are free



GraceMoney is a money and debt advice centre run by Grace Church volunteers, trained by Community Money Advice (CMA). 


Christians Against Poverty (CAP)

Free debt help to anyone who feels weighed down by debt.


Money and Pensions Service (MaPs)

Advice, guides and online tools to help improve your finances, plus personal support by phone and web. Set up by government.


National Debtline

Budgeting tools, advice and webchat for people struggling with debt


Step Change Debt Charity

Offer expert, tailored advice and practical solutions to problem debt



Advises people on low incomes whose problems cannot be resolved with HMRC


Report A Loan Shark

If you spot a loan shark or you’ve borrowed money from one you can report them anonymously. You can also check whether businesses are authorised to lend money.

Call 0300 555 2222


Money Saving Expert

Guides and tools to help you navigate debt. Plus deal checkers for energy providers and other services.


Beat The Cold

Free, impartial and independent money advice.


North Staffs VCS Hub

Service aims to help anybody with social, emotional or practical needs including all aspects of physical and mental well-being, money management and loneliness. Self-referral available to over-18s. 


Staffordshire Mental Health Helpline – Brighter Futures

For people who are in a complex cycle of stress, disadvantage and misfortune to help them think about the most effective way out of their situation and to befriend them as they make that difficult journey.


North Staffs Carers Association

FREE Services for unpaid Carers in North Staffordshire this including a dedicated carers’ centre, information and advice, emotional support, practical help, break opportunities and social activities, along with support to access benefits and grants.


Stoke Libraries 

Work clubs, online courses and 121 employability support sessions. Call your local library to book.


Bentilee Volunteers

fully equipped IT Centre and Jobs Club to those who are seeking employment as well as training on IT skills and benefits advice. Also offer a Youth Club, Seniors’ Lunch Club and a social club for adults with learning disabilities.


Carers Hub

The Carers Hub exists to improve the life of carers in Staffordshire and Stoke-on-Trent through tailored advice, training and information.


The Gingerbread Centre

Provide support and accommodation for homeless families and single pregnant women.


Alice Charity

Support for families on low incomes with children.


Sanctus St Mark’s

Sanctus St Mark’s is a support group for refugees and people who are seeking asylum in the UK. They aim to walk alongside people who find their way to us, from all around the world, in a non-judgemental and safe environment.


Open Door Stoke

Two drop-ins, a foodbank as well as clothes/furniture bank, garden project and a substance-free house.


Affordable Food Stoke

They specialise in selling ‘best before’ foods that are still perfectly fine to consume.


Search our community directory map for local events, groups and services that can help if you are on a low income.


Find out when our advisers are running drop-in sessions at your local Foodbank.


Help us help people struggling with life’s challenges. Simply text MOMA18 £5 to 70070 to donate £5 via your phone bill, or click through for more ways to give.