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Money Matters is a service for clients of Stoke-on-Trent Foodbanks. However, there is plenty of help out there for anybody who is need of debt relief, regardless of whether they use Foodbank or not.  


If you’re looking for more information on Foodbank locations across Stoke-on-Trent then a comprehensive list can be found over on the Stoke-on-Trent Foodbank website. Here you will be able to find out exact locations, addresses, opening times and even directions via Google Maps. If you’re based in Newcastle-under-Lyme then you can view their Foodbank locations over on the Newcastle-Staffs Foodbank website.

Stoke-on-Trent Foodbank locations –
Newcastle-under-Lyme Foodbank locations –


Freephone Numbers

  • PIP enquiries – 0800 121 4433
  • DLA adult and child – 0800 121 4600
  • Access to Work – 0800 121 7479
  • DLA Motability – 0800 121 6379
  • PIP EnquiriesTextphone 0800 121 4493
  • DLA/ AATextphone 0800 121 4523
  • Access to Worktextphone 0800 121 7579
  • Universal Credit Helpline – 0800 328 1344
  • Universal Credit Helpline textphone – 0800 328 1344
  • Universal Credit Help to Claim – 0800 1448 444
  • Universal Credit Help to Claim textphone – 18001 0800 144 8 444

Potteries Gold – North Staffs Citizens’ Advice Bureau

For help assessing what benefits you are entitled to here.

Universal Credit information

If you want more information about Universal Credit, what it is, how to claim, managing your claim, helping someone to claim, please click here



Turn2us is a national charity that helps people in financial hardship, including information about welfare benefits, charitable grants and support services – here.


Pension Wise

Free and impartial government guidance about your defined contribution pension options. Get specialist pension guidance over the phone or locally. Appointments are free.


Disability Solutions

A number of different services running which try to help people with health, well-being, volunteering and benefit related issues, from form filling to tribunal level.


Understanding PIP (Personal Independence Payment)

The Department for Work and Pensions (DWP) has created five videos to help people who are claiming, or are about to claim, PIP.

You can view the videos over on YouTube, here.


Potteries Moneywise

A financial inclusion training package of information and skills designed to help people manage their money better.  The sessions are free

Tel: 01782 408685     Email:



GraceMoney is a money and debt advice centre run by Grace Church volunteers, trained by Community Money Advice (CMA). 


Christians Against Poverty (CAP)

Free debt help to anyone who feels weighed down by debt.


Money and Pensions Service (MaPs)

Advice, guides and online tools to help improve your finances, plus personal support by phone and web. Set up by government.


National Debtline

Budgeting tools, advice and webchat for people struggling with debt


Step Change Debt Charity

Offer expert, tailored advice and practical solutions to problem debt



Advises people on low incomes whose problems cannot be resolved with HMRC


Report A Loan Shark

If you spot a loan shark or you’ve borrowed money from one you can report them anonymously. You can also check whether businesses are authorised to lend money.

Call 0300 555 2222


Money Saving Expert

Guides and tools to help you navigate debt. Plus deal checkers for energy providers and other services.


Beat The Cold

Offering advice on cold-related illness and fuel poverty.


Digital Money For Seniors

Helping Seniors adapt to Digital Money 


North Staffs Carers Association

Providing support for carers across North Staffordshire – click here.


Staffordshire Mental Health Helpline – Brighter Futures

For people who are in a complex cycle of stress, disadvantage and misfortune to help them think about the most effective way out of their situation and to befriend them as they make that difficult journey.


Stoke Libraries 

Work clubs, online courses and 121 employability support sessions. Call your local library to book.


Bentilee Volunteers

fully equipped IT Centre and Jobs Club to those who are seeking employment as well as training on IT skills and benefits advice. Also offer a Youth Club, Seniors’ Lunch Club and a social club for adults with learning disabilities.


Carers Hub

The Carers Hub exists to improve the life of carers in Staffordshire and Stoke-on-Trent through tailored advice, training and information.


The Gingerbread Centre

Provide support and accommodation for homeless families and single pregnant women.


Alice Charity

Support for families on low incomes with children.


Sanctus St Mark’s

Sanctus St Mark’s is a support group for refugees and people who are seeking asylum in the UK. They aim to walk alongside people who find their way to us, from all around the world, in a non-judgemental and safe environment.


Staffordshire Victims Gateway

Provides many contacts, both local and national, for victims of abuse and domestic violence, here.


Affordable Food Stoke

They specialise in selling ‘best before’ foods that are still perfectly fine to consume.


YMCA Pantry 

Providing help and support with food for people in the ST1 postcode area, here.


Search our community directory map for local events, groups and services that can help if you are on a low income.


Find out when our advisers are running drop-in sessions at your local Foodbank.


Help us help people struggling with life’s challenges. Please visit our donations page by clicking here.