Money Matters is a service for clients of Stoke-on-Trent Foodbanks. However, there is plenty of help out there for anybody who is need of debt relief, regardless of whether they use Foodbank or not.
If you’re looking for more information on Foodbank locations across Stoke-on-Trent then a comprehensive list can be found over on the Stoke-on-Trent Foodbank website. Here you will be able to find out exact locations, addresses, opening times and even directions via Google Maps. If you’re based in Newcastle-under-Lyme then you can view their Foodbank locations over on the Newcastle-Staffs Foodbank website.
Stoke-on-Trent Foodbank locations – https://stokeontrent.foodbank.org.uk/locations/
Newcastle-under-Lyme Foodbank locations –https://newcastlestaffs.foodbank.org.uk/locations/
Universal Credit – Freephone Numbers
- PIP enquiries – 0345 850 3322 or 0800 121 4433
- DLA adult and child – 0345 712 3456 or 0800 121 4600
- Access to Work – 0345 268 8489 or 0800 121 7479
- DLA Motability – 0345 602 0197 or 0800 121 6379
- PIP EnquiriesTextphone – 0345 601 6677 or 0800 121 4493
- DLA Third Party – 0345 900 0121 or 0800 121 6179
- DLA/ AATextphone – 0345 722 4433 or 0800 121 4523
- Access to Worktextphone – 0345 608 8753 or 0800 121 7579
Potteries Gold – North Staffs Citizens’ Advice Bureau
For help assessing what benefits you are entitled to.
Universal Credit Support Sessions – Stoke Libraries
If you need help applying for Universal Credit, or help with making a change to your claim, you can book a 45-minute session to help guide you through your application. Online learning courses and work clubs also available.
Download the PDF here.
Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.
Free and impartial government guidance about your defined contribution pension options. Get specialist pension guidance over the phone or locally. Appointments are free.
A number of different services running which try to help people with health, well-being, volunteering and benefit related issues, from form filling to tribunal level.
Understanding PIP (Personal Independence Payment)
The Department for Work and Pensions (DWP) has created five videos to help people who are claiming, or are about to claim, PIP.
You can view the videos over on YouTube, here.
MONEY & DEBT
A financial inclusion training package of information and skills designed to help people manage their money better. The sessions are free
GraceMoney is a money and debt advice centre run by Grace Church volunteers, trained by Community Money Advice (CMA).
Breathe City Church – Christians Against Poverty Debt Centre
Free debt help to anyone who feels weighed down by debt.
Money Advice Service
Advice, guides and online tools to help improve your finances, plus personal support by phone and web. Set up by government.
Budgeting tools, advice and webchat for people struggling with debt
Step Change Debt Charity
Offer expert, tailored advice and practical solutions to problem debt
Advises people on low incomes whose problems cannot be resolved with HMRC
Report A Loan Shark
If you spot a loan shark or you’ve borrowed money from one you can report them anonymously. You can also check whether businesses are authorised to lend money.
Call 0300 555 2222
Money Saving Expert
Guides and tools to help you navigate debt. Plus deal checkers for energy providers and other services.
Beat The Cold
Free, impartial and independent money advice.
North Staffs VCS Hub
Service aims to help anybody with social, emotional or practical needs including all aspects of physical and mental well-being, money management and loneliness. Self-referral available to over-18s.
Staffordshire Mental Health Helpline – Brighter Futures
For people who are in a complex cycle of stress, disadvantage and misfortune to help them think about the most effective way out of their situation and to befriend them as they make that difficult journey.
North Staffs Carers Association
FREE Services for unpaid Carers in North Staffordshire this including a dedicated carers’ centre, information and advice, emotional support, practical help, break opportunities and social activities, along with support to access benefits and grants.
Work clubs, online courses and 121 employability support sessions. Call your local library to book.
fully equipped IT Centre and Jobs Club to those who are seeking employment as well as training on IT skills and benefits advice. Also offer a Youth Club, Seniors’ Lunch Club and a social club for adults with learning disabilities.
The Carers Hub exists to improve the life of carers in Staffordshire and Stoke-on-Trent through tailored advice, training and information.
FAMILY & COMMUNITY
The Gingerbread Centre
Provide support and accommodation for homeless families and single pregnant women.
Support for families on low incomes with children.
Sanctus St Mark’s
Sanctus St Mark’s is a support group for refugees and people who are seeking asylum in the UK. They aim to walk alongside people who find their way to us, from all around the world, in a non-judgemental and safe environment.