Like all charities, our work is carried out largely in part thanks to donations, big and small.

All our Money Matters advisors have to be authorised to deliver money management and debt advice by the Financial Conduct Authority (FCA), each one receives vigorous accredited training via Community Money Advice. This means they are qualified to the level of a professional adviser – meaning great service for our clients and a truly meaningful and rewarding experience for our volunteers – many of whom find that volunteering has turned their own lives around by giving them the confidence to secure paid employment after many years of unemployment and their own money worries.

Because we are FCA regulated, even recruiting and training volunteers doesn’t come cheap – about £1,500 per year after training and other costs. But our volunteers repay this to the community many times over. An average volunteer will dedicate around 200 hours a year to supporting people in need of impartial, accredited money advice.

A donation of just £7 will, therefore, pay for one hour of a volunteer’s time – enough to give someone in need crucial help in navigating the benefits system maze.

Around £50 pays for us to support someone who maybe – through redundancy, unexpected sickness or perhaps falling prey to loan sharks – has fallen into debt and just needs a bit of help to get them back on an even keel by having an expert support them in negotiating individual payment plans.


If you would like to make a contribution to keeping the service going, it’s quick and easy to do. 

Regular Gift

Making a regular gift is the best way to help us be certain of providing the service into the future. If you can help in this way, there are two simple ways to set it up. 


Standing Order

Instruct your bank to set up a standing order each month to:

Saltbox, Unity Trust Bank, Nine Brindley Place, Birmingham, B1 2JB

Download and fill in a standing order form to set-up a monthly donation directly from your bank to ours. You can scan this send to, or post it to the address above.


Just Giving

You can become a regular supporter easily via our Just Giving page. (include Just Giving Direct Debit button as per current Saltbox donations page)


By text

It couldn’t be easier. Text MOMA18 £5 (or your preferred donation amount) to 70070 to donate via your mobile phone bill.


Send a cheque

Payable to: Saltbox

Address: Saltbox, Bemersley House, Gitana Street, Hanley, Stoke-on-Trent ST1 1DY


By card

Call 01782 207 200 (ext 204) and make a donation over the phone (Tuesday – Friday)

If you are a UK taxpayer, we can also claim Gift Aid back on your donation!

That means that for every £1 donated, Money Matters receives an extra 25p!

Please contact us to let us know that your donation is eligible when donating by cheque or standing order.





N.B.: All donations are administered in strict confidence. 


Search our community directory map for local events, groups and services that can help if you are on a low income.


Find out when our advisers are running drop-in sessions at your local Foodbank.


Help us help people struggling with life’s challenges. Simply text MOMA18 £5 to 70070 to donate £5 via your phone bill, or click through for more ways to give.