MONEY MATTERS TEAM SUPPORT ASSISTANT
Our Money Matters service is looking for Temporary Money Matters Team Support Assistant. You will work within an experienced team expanding your skills in a dynamic environment. You will be playing a vital part in supporting the team in the financial resilience of vulnerable people in the community. The role is a 9-month fixed term contract, 25 hours per week. Office-based, home working or Community locations, (some flexible working may be required), and the post may be extended, subject to further funding.
Salary: £18,000 (Pro rata £12,857) – Start date 4 January 2021
Summary of Duties
- To work within the Money Matters team providing administrative and telephone support
- Liaise with third party and client contacts
- Collect data and information from clients with money issues
- To record data and produce reports as required, in relation to contacts made
- To maintain detailed case records ensuring complete client confidentiality and conforming with all data protection criteria
- For a full job description click here
Closing Date: Wednesday 9 December at 12:00pm. Interviews week commencing 14 December.
A CV is required with a covering letter on at least one page of A4, explaining your suitability and experience for the role, with reference to the attached Job Description and Person Specification. Priority interviews will be allocated to candidates who best suit the criteria for the role. All covering letters and CVs sent to: helenp@saltbox.org.uk
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We are always on the lookout for new volunteers to join our Money Matters team. Our volunteers will have the opportunity to learn a wide range of new skills while working as part of a friendly team who provide essential support to vulnerable people across the local community. We currently have the following openings available. For more information please contact Mary-anne Rapson at maryanne@saltbox.org.uk or call 07880 795304.
Volunteer Money Advisor (full description here)
Principal function: To provide advice to people in debt crisis. This is a great role for anyone interested in developing skills in the field of advice. You’ll get to work with an experienced team and learn new skills from them in a lively environment. You will be playing a vital role in improving the financial resilience of vulnerable people in the community.
Duties: To play an active part in the Money Matters team, including:
- Delivering high quality, non-judgemental debt advice in line with Financial Conduct Authority regulations
- Providing a warm and welcoming atmosphere to clients
- Assisting with administrative duties related to client casework including using an online database (training provided)
- Attend monthly team meetings
Volunteer Money Mentor (full description here)
Principal function: To provide information to clients and obtain debt advice from CMA’s own debt advisers, enabling the client to action whatever debt resolution option they choose to take.
Duties: To play an active part in the Money Matters team, including:
- Give face to face support or telephone support
- Providing a warm and welcoming atmosphere to clients
- Assisting with administrative duties related to client casework including using an online database (training provided)
- Help to fill in forms
- Look at benefit entitlement
- Provide information and referrals
- Attend monthly team meetings
Volunteer Admin Support (full description here)
Principal function: To provide admin support to the Money Matters team
Duties: To play an active part in the Money Matters team, including:
- Providing note-taking during client appointments and at team meetings
- Providing a warm and welcoming atmosphere to clients
- Assisting with administrative duties related to client casework including using an online database (training provided)
- Scanning and uploading documents and filing
- Preparing standard letters
- Booking client appointments
- Attend monthly team meetings